1. What payment methods do you accept?

We accept payments via Stripe, which allows you to pay with most major credit and debit cards, including Visa, MasterCard, American Express, Apple Pay, and Google Pay.

2. What are your order processing and shipping times?

Order processing takes 1-3 business days. Shipping times depend on your location and generally range from 7 to 21 days. Please note that delays may occur during holiday periods.

3. Do you provide tracking information for orders?

Yes, after your order has been shipped, we will send you a tracking number so you can monitor the status of your delivery.

4. What is your return and exchange policy?

You can exchange an item within 7 days of receiving it. Please contact our customer support team for details on how to proceed with an exchange.

5. What should I do if I received a damaged or defective item?

If you received a damaged or defective item, please contact us within 7 days of receiving your order and provide photos of the damage. We will arrange for a replacement or a refund.

6. Can I change or cancel my order after placing it?

We process orders quickly, so if you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee changes once the order has been processed.

7. Do you offer international shipping?

Yes, we offer international shipping. Please note that international orders may be subject to customs fees or taxes, which are the responsibility of the customer.

8. How can I contact your customer support?

You can contact us via the contact form on our "Contact" page or by email at ilumicloudstore@gmail.com. We strive to respond to all inquiries within 24 hours.

9. How can I track my order?

After your order has shipped, you will receive an email with a tracking number and a link to the tracking site. You can also check the status of your order on our website.

10. Do you offer gift cards or certificates?

Currently, we do not offer gift cards or certificates, but we plan to introduce this option in the future.